Conflict Management
Conflict management is a key skill leaders use to navigate their daily tasks. Conflicts can come in many shapes and sizes, physical and mental. Successful leaders can use many different tactics to find solutions. This includes engaging in active listening, communication, and having the right attitude. Successful leaders can utilize all of these skills to resolve conflict in the workplace. Conflict is not always a bad thing. situations that cause conflict can be opportunities to grow as a person and on an organizational level.
​
In my personal experience in leadership, I have learned several ways to handle conflict in the work place. The first step in successfully handling conflict is to listen. This seams like an easy task, but it is not. Actively listening and communicating with others is a skill I have learned while completing this degree. When you take the time to truly understand why the conflict happened and how the people were affected, this enables leaders to work towards a solution that is beneficial to everyone involved.
Artifact: Conflict Management
The Artifact I chose for this core competency is a discussion I had in my online class: OGL 340 The Aikido Way. In this discussion we were asked to read about a method called H.E.A.R. and watch a TED talk on a similar topic; listening. After reviewing both of these materials, I was amazed at the time and effort it truly takes to listen and hear what people are saying in the midst of conflict.
My discussion post
Video Link
H.E.A.R. Summery
Reflection
Conflict Management is a skill that every leader needs. This degree in Organizational Leadership is all about learning how to lead and how to work with others. A large part of that is handling your day to day conflicts, as well as your project stopping ones. A successful leader of manager will know how to take a conflict in the workplace, and turn into an opportunity for growth. Learning how to manage conflict is a key part of this degree, and rightfully so.
Growth and Development
I have had experience actively listening before, and applying it to conflicts in my own life. After taking OGL 340 The Aikido Way, I realized that there is so much more to listening than I thought. To really and truly resolve a conflict, and benefit from it, I had to learn how to "H.E.A.R." and respond to my colleagues. Learning this skill has not only made me a better employee, but a better wife, and sister as well.